REPORTING A PROBLEM
Reporting a problem
What to send so the first reply is an answer rather than a question.
There are two channels, both on the Contact page: email and Discord. Email is better for anything about a licence or a payment, because it can be matched to your order.
- What to send so the first reply is an answer: How to report a problem.
- The log file a crash or a start failure needs, where it is and what is deliberately not in it: Where the log file is.
How to report a problem
The three ways to reach us, what each one sends, and what to include so that the first reply is an answer rather than a question.
Where the log file isHow to open it, how to read a line, what is in it and what deliberately is not, when it leaves your PC, and what the other files beside it are for.